Welcome to Health Healer. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received the wrong item.
• The item arrived damaged or defective.
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, and manuals.
• Not be intentionally damaged or altered by the customer.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used personal care products.
• Products damaged due to misuse or improper handling.
• Items returned without original packaging.
• Products damaged after delivery by the customer.

3. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Health Healer

📧 Email: thehieghtgrowth@gmail.com

📍 Address: Lahore, Punjab, Pakistan

Please include:

• Order Number
• Full Name
• Clear photos or videos of the product (if damaged or defective)
• Brief explanation of the issue

Our support team will review your request and respond within 1–2 business days.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Cash on Delivery (COD) orders will be refunded through bank transfer or another mutually agreed payment method.
• Refunds are typically processed within 5–10 business days after approval.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

If you receive a defective, damaged, or incorrect product, we will gladly provide a replacement subject to product availability.

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if it meets the eligibility conditions above.

7. Important Notes

• Furastic Hub reserves the right to reject return requests that do not meet this policy.
• Returned items that fail inspection may be sent back to the customer without a refund.
• We reserve the right to update this policy at any time without prior notice.