Shipping policy

Thank you for shopping with Health Healer. We are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or high-demand seasons, processing times may be slightly longer.

2. Delivery Time

Estimated delivery times are:

  • Lahore: 2–4 Business Days
  • Other Cities in Pakistan: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before you complete your purchase.
  • We may offer Free Shipping on selected products or promotional campaigns.

4. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most locations in Pakistan.

Customers are requested to:

  • Provide a valid phone number.
  • Be available to receive verification calls if required.
  • Ensure someone is available at the delivery address to receive the parcel.

Failure to accept confirmed COD orders may result in restrictions on future orders.

5. Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where available).

You can use the tracking number to monitor your shipment until delivery.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service delays
  • Incorrect or incomplete shipping information
  • Natural disasters or other events beyond our control

Furastic Hub is not responsible for delays caused by third-party courier companies.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address or phone number is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery.

8. Failed Delivery

If a delivery attempt is unsuccessful because:

  • The customer is unavailable,
  • The address is incorrect,
  • The customer refuses the parcel without a valid reason,

the order may be cancelled and future Cash on Delivery orders may be restricted.

9. Damaged Package

If your parcel arrives visibly damaged:

  • Please inspect it before accepting delivery whenever possible.
  • Contact our customer support within 24 hours of receiving the parcel.
  • Include photos of the package and product to help us investigate.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Health Healer

📧 Email: thehieghtgrowth@gmail.com

📍 Address: Lahore, Punjab, Pakistan